Shipping and Returns Policy
Welcome to the Shipping and Returns Policy page of Virleens LLC. This policy outlines important information regarding shipping options, delivery times, return and exchange procedures, and other related details to ensure a seamless shopping experience for you.
1. Shipping Information
1.1 Shipping Options: We offer various shipping options depending on your location and the products you purchase. During checkout, you will be presented with available shipping methods and estimated delivery times.
1.2 Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days after payment is verified. Custom or personalized items may require additional processing time.
1.3 Shipping Costs: We offer free shipping on all of our products(US customers only).
1.4 Tracking Your Order: Once your order has shipped, you will receive a shipment confirmation email with tracking information. You can use this information to track the status of your delivery.
1.5 International Shipping: For international orders, additional customs duties and taxes may apply. These charges are the responsibility of the recipient and will be collected at the time of delivery.
2. Delivery Times
Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are provided during checkout and are based on business days (Monday to Friday, excluding holidays).
3. Returns and Exchanges
3.1 Eligibility: We accept returns and exchanges within 30 days of delivery. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.
3.2 Return Process:
- Contact our customer service team to initiate a return or exchange request. Provide your order number and details of the item(s) you wish to return or exchange.
- Once your request is approved, you will receive further instructions on how to return the item(s) to us.
- Please pack the item(s) securely to prevent damage during transit.
3.3 Refunds: Refunds will be issued to the original method of payment used for the purchase. Please allow 3-4 business days for the refund to appear in your account, depending on your bank or credit card issuer.
3.4 Exclusions: Certain items, such as personalized or customized products, gift cards, and perishable goods, are not eligible for return or exchange unless defective or damaged upon receipt.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. Provide photos of the damaged or defective item(s) and our customer service team will assist you in resolving the issue promptly.
5. Contact Us
If you have any questions or concerns about our Shipping and Returns Policy, please contact us at:
support@virleens.com
This Shipping and Returns Policy aims to provide clear guidelines and information to ensure transparency and customer satisfaction. Please review this policy carefully before making a purchase.